Knowledge

During our years servicing the Manchester business community with impeccably cleaned offices and 100% reliability, we’ve become accustomed to hearing a persistent myth that pervades the cleaning industry: contract cleaners are just too expensive. In all fairness, the myth is more of a preconception – and one Merco is happy to dispel through fantastic feedback …

Merco Cleans Up the Myth Around ‘Expensive’ Contract Cleaning Read More »

Humans have been cleaning for longer than we can remember – whether it’s our homes, our cars or our workplace, we’ve been a cleanliness-focused species for quite some time now. Of course, being the innovative bunch that we are, that means we’ve also come up with more than a few new tools to help tackle …

Not in the Workplace: 5 of the Strangest Cleaning Inventions You Could Give a Miss Read More »

When setting up Merco, we were clear on the need to provide customer service that exceeded average expectations. As time has gone on, our commitment to providing a personal, prompt service has proved to be one of our most vital attributes as a company. Property managers contact us daily with requests and questions about the …

Respond quickly to requests, or lose trust fast Read More »

When it comes to staff training, we pride ourselves on the ability to provide professional staff with a thorough knowledge of customer service and best practice. To ensure the very best for our clients, we have just rolled out an intensive 12 month training programme for all staff, hosted by Manchester College. Staff members will …

Merco rolls out new staff training programme Read More »

Last month, a story hit the headlines about an Italian cleaner who had accidentally thrown away contemporary art worth thousands. Defending their employee, who believed the artwork to be rubbish, the cleaning company was left to pick up a 10,000 euro bill to cover the mistake. Whilst, admittedly, a very unfortunate incident, the story is …

Avoiding those deal-breaking mishaps Read More »