Respond quickly to requests, or lose trust fast

When setting up Merco, we were clear on the need to provide customer service that exceeded average expectations.

As time has gone on, our commitment to providing a personal, prompt service has proved to be one of our most vital attributes as a company.

Property managers contact us daily with requests and questions about the maintenance of their blocks, and we need to be ready and available as an extension of their core team. Issues are sorted quickly and reported back when resolved.

It is not enough for the company owner to be present at the start and then disappear out of sight after a few months. A contract cleaning company needs to be contactable throughout the working day, making direct contact with managers and the office so that the client feels in control and has a personal relationship with cleaning managers.

Feedback from property managers has taught us that you can never underestimate the value of simply being there.